We brought our trade-in to Honda this evening to finalize our documentation. The grounds for this, of course, were to clear up our misunderstanding about purchase price swap-outs. After talking with the General Manager, Lee Thompson, I was very speedily taken care of and the paperwork was rewritten to show an adjustment (based on my trade-in value). That brings my overall view of customer service back up to an acceptable level for Gwinnett Place Honda. I cannot, however, receive any compensation for the time it took me to manage this transaction. For that, I would recommend that anyone looking to do business with Gwinnett Place Honda (or any other dealership for that matter) appropriate a car loan prior to entering the dealership. Most loan companies will give you a maximum amount, from which you may choose any amount therein.